DISH Network Frequently Asked Satellite Questions

1.	What can I do if my remote isn't working?	1) Check to ensure the batteries are inserted correctly. 2) Try new batteries. 3) Your remote control should be in the SAT mode to operate your satellite receiver. 4) Check to see if you have a clear line of sight from the remote to the front of the receiver. 5) If you have a UHF remote (indicated by the letters "UHF" near the bottom of the remote), verify that the UHF antenna is attached and properly hand-tightened to the port in the back of the receiver labeled "UHF Antenna." Also make sure the antenna is not touching other metal equipment. 6) Check the remote address as described in the back of your User Guide.
2.	Why do I have a picture on my screen but can't get any sound from the TV?	1) Check to see that you have the TV volume turned up. 2) Is the mute function on your TV on? If so, turn it off. 3) If your receiver is connected through a stereo, make sure the stereo is in the correct mode and the volume is turned up. 4) Make sure all cables and connections are secure, hand-tightening any loose connections. 5) Try carefully pulling out the Smart Card and carefully reinserting into the receiver.
3.	What's wrong? When I turn on my TV, I can't get a picture.	1) Check to make sure the TV power is turned on. 2) Make sure your receiver is turned on (front-panel power light should be on.) 3) Is your TV connected to the receiver TV OUT with one cable connection? If so, try the following: A) Make sure your TV is set to receive programming on either Channel 3 or 4, corresponding to the channel the receiver is set to. B) With the remote control in the SAT mode, press TV/Video button on the remote control to switch from antenna input to satellite viewing. 4) Is your TV connected to the receiver using three connections (one video and two audio)? If so, make sure your TV is set up to receive picture on that input. Consult your TV manual. 5) Verify cables and connections are secure, hand-tightening any loose connections. 6) Try carefully pulling out the Smart Card and carefully reinserting into the receiver.

4.	How can I change between satellite channels?	1) Press the up or down arrow button on the remote control to change channel up or down while watching TV. Or press Guide and select the desired channel from the guide listings. 2) Make sure your remote is in the SAT mode to operate your satellite receiver. 3) Try changing channels on the front panel of your receiver. If this works, check remote control operation, as discussed in an earlier question. 4) Try carefully pulling out the Smart Card and carefully reinserting into the receiver.
5.	Why doesn't my TV or receiver seem to have power?	1) Check to see if your power cord is plugged in for both TV and receiver. 2) Try turning on the power of your TV or receiver by using the front panel or remote control, as applicable. 3) Check to see if the TV or receiver will work when plugged into another power outlet. 4) Check to see if the TV or receiver is plugged into an outlet operated by a wall switch or surge protector. If so, make sure that the wall switch or surge protector is turned on.
6.	What's wrong? My TV screen says that there is no satellite signal.	1) Make sure the cables and connections are secure, hand-tightening any loose connections. 2) Are you having bad weather like heavy rain or snow? Heavy rain may result in a temporary loss of signal and excessive snow accumulation on the dish antenna may cause signal loss. If you can remove the snow safely from your dish antenna, you should be able to reacquire your signal. 3) Are there trees or shrubs growing above the dish antenna or in the path between the dish antenna and the satellites? Plant growth can interfere with incoming satellite signals to the dish antenna. Pruning back these plants may be needed to restore satellite signal. 4) Consult your User Guide for other potential causes and solutions. 5) If you have two receivers, verify that the problem is present on both. A) If you swap receiver locations, and the problem follows the receiver, you may need to do additional troubleshooting with our Tech Support at 218-739-5232. B) If the problem stays on the same location, verify that all the cable connections are tight between the TV, receiver and the dish antenna.