Cband Satellite Frequently Asked Questions

4DTV: To Prevent The Loss of Services At The End Of The Month, Consider The Following:

On the last day of every month, Motorola Access Control sends out a Re-key. This is a signal that keeps all subscribed customers active. It is a requirement that 4DTV Receivers receive this re-key to remain authorized. Without the re-key, 4DTV receivers do not update properly and likewise lose authorization for subscription programming. Prevention is simple and highly recommended for the last day of each month.

Turn the receiver off by 2am Eastern Time. The receiver should move the dish back to Satellite G1 to
receive updates. OR:
Leave the system on but make sure it is located on any digital channel than can receive a re-hit.
Some examples of channels that can receive re-hits are G1-100, 150, 167 or G5-100, C3-101, G0-101.

4DTV systems commonly tuned into satellite G3 may lose channel authorization at the end of each month without the re-key from Motorola. Satellite G3 is without a data stream capable of receiving re-hits (also known as Re-Authorizations). If the re-key is not received then a simple re-hit will update the receiver.

Self service re-hits are available 24 hours a day at www.programming-center.net if you have obtained a WEBSAMS Log-In and password. (Go to the website above, click on "Order/Pay Online", select "Order/Re-Hit Services" from drop down menu and then follow instructions.) Make sure when you request a re-hit that the green DC light on the front panel of the 4DTV receiver is in the On position, otherwise you will need to tune to a different location until the light comes on.

You will only be able to re-hit current active services ordered from Satellite Receivers Ltd. or Skyvision.

Information courtesy of Satellite Receivers Ltd.