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Troubleshooting

The procedures below work with most receivers. However, your receiver may be unique and may require a "master reset" instead of a "reboot". Skyvision is not responsible for problems that may arise as a result of attempting these suggestions.

IMPORTANT: Regarding Model 920 receivers, unplugging the receiver may cause memory loss and even Unit ID number loss if the receiver battery is too old.

   No Programming Guide ( DSR922 - DSR920 - DSR905)
   Multiple Pictures/Split Screens (DSR922)
   Receiver is Locked Up ( DSR922 - DSR920 - DSR905)
   Digital Break-up or Tiling on Digital Channels ( DSR922 - DSR920 - DSR905)
   4DTV Unit Will Not Accept Hits or Accepts Hits Slowly ( DSR922 - DSR920 - DSR905)
   Receiver Processor Stuck During Warm-Up ( DSR922    - DSR920  -  DSR905)
   Receiver Displays Wrong Time ( DSR922    - DSR920  -  DSR905)
   No Analog Display  ( DSR905 )
   Receiver Does Not Receive Automatic Updates ( DSR922    - DSR920  -  DSR905)
   Cannot Get Half Screen with Guide (DSR920)

No Programming Guide

Perform the following troubleshooting steps if you are not receiving the programming guide.


1. Move to satellite G-1, channel 3. Check the DC light.

2. If the DC light isn't lit, you are not receiving a digital signal.

3. If you aren't getting a digital signal, change to channel 5 (Channel Arts) and check picture quality. Adjust skew and dish alignment for best possible picture. If you cannot adjust skew, check operation of servo motor. Replace if necessary.

4. Once the DC light is lit on G1, channel 3, call your programming provider and ask for a "hit for programming guide."

5. If the programming guide doesn't come through, unplug the receiver for at least 20 seconds. 

6. Plug the receiver back in. When unit powers on, press the Guide button on the remote control.

7. After the Guide appears, press the Info button on the remote control to initiate guide download.

8. Call your programming provider for a "programming guide re-hit."

9. If unsuccessful, call 800-976-5174 for Technical Support.

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Multiple Pictures/Split Screen

Perform the following troubleshooting steps if the receiver displays multiple pictures or a split screen on digital channels.


1. Move your satellite dish to G-1, channel 3. Ensure the DC light on the front panel is lit.

2. Perform "Authorization Reset" by pressing Options 6 7 7 8 0 on the remote control.

3. Allow the receiver to download undisturbed for 30 minutes. Check Picture status.

4. If normal picture has not returned, perform "Factory Reset", following the steps below.

NOTE: This procedure should only be used when other attempts to correct the problem have failed. The receiver will be reset to factory specifications and will require reprogramming. Caution should be used when performing a Reset.

Motorola DSR922: On the remote control, press Options 6 7 7 8 7, then Enter. Now reprogram the receiver according to the instructions included with the receiver when you got it new. (For a copy of the DSR922 programming instructions, click here. PDF format*.) You will need Adobe Acrobat Reader to view PDFs.  Click here to download Free Acrobat Reader.

Motorola DSR905: On the remote control, press Options 6 7 7 8 6, then Enter. Now reprogram the receiver according to the instructions included with the receiver when you got it new. (For a copy of the DSR905 programming instructions, click here. PDF format*.)
*You will need Adobe Acrobat Reader to view PDFs.  Click here to download Free Acrobat Reader.

 

5. Allow the receiver to download on G-1, channel 3 undisturbed for 30 minutes. Check Picture status.

6. If unsuccessful, call 800-976-5174 for Technical Support.

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Receiver Is Locked Up

A number of things could cause your receiver to lock up.

  1. If it is in the middle of programming and suddenly won't respond to the remote, try the buttons on the front panel of the receiver. It is possible the remote was inadvertently set to 'tv/vcr' mode.
     

  2. Another good general purpose cure-all is to unplug the power cord from the wall, count to 10, then plug it back in. This resets the micro-processor in the receiver as well as the VC module.
     

  3. If the receiver won't respond to the remote at all, be sure the code in the receiver is the same code that is in the remote. It is suggested that the default code of AO in the receiver be used so when batteries are changed in the remote, the remote will not need to be reprogrammed for the satellite receiver.

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Digital Breakup or Tiling on Digital Channels

When digital break-up or tiling appears on a digital channel with the 4DTV, your signal is not strong enough. Adjust the dish east or west or adjust 'skew' to maximize the quality of the signal. The higher the signal quality, the less chance of tiling. Generally you will need a quality of at least 30 to lock the picture in. If neither one corrects the problem, then the LNB may need replacement.

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4DTV Unit Will Not Take Hits or Accepts Hits Slowly

If a 4DTV unit will not take a hit or is taking slow hits, perform the following steps.


1. Move receiver to satellite G-1, channel 3.

2. Perform "Authorization Reset" by pressing Options 6 7 7 8 0 on the remote control. (You won't see any change on the screen.)

3. Call your programmer and ask for a re-hit. Check your trip counter by pressing Options 6 5. You should see it increase gradually.

4. If unsuccessful, call  800-976-5174 for Technical Support.

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Receiver Processor Stuck During Warm-Up

If a receiver fails to boot-up or seems to get stuck during start-up, use the following procedures.


1. Turn off and unplug your receiver.

2. Wait a minimum of 20 seconds then plug it back in. Turn on the receiver.

3. If your receiver still does not boot-up or start, repeat steps 1 and 2 up to six times.

4. If unsuccessful, call 800-976-5174 for Technical Support.

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Receiver Displays Wrong Time

If a receiver displays the wrong time, follow the procedures below.


1. Check that the DC light is lit on front panel of the 920 or 922. If you have a 905, check that the satellite icon is green.

2. Call your programming provider and have them correct the time.

3. If unsuccessful, call 800-976-5174 for Technical Support.

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No Analog Menu Display

If you cannot see the Analog menu after connecting the Sidecar, check the following.


1. Check the three-in-one AV cable that runs from the "TV Out" output (be sure it's not the "VCR Out" output) on the analog receiver to the "Aux In" input on the Sidecar.

2. Check A/D function by pressing the A/D button on the remote control. If not properly connected as above, this function will not work.

3. If unsuccessful, call 800-976-5174 for Technical Support.

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Receiver Does Not Receive Automatic Updates

If the receiver does not move the dish at night and automatically receive future updates, check the following.


1. Be sure the receiver is set to perform automatic downloads at night. Press Options 6 4 1 on the remote control.

2. Highlight Yes, and press enter.

3. Be sure to turn off the receiver at night.

4. If unsuccessful, call 800-976-5174 for Technical Support.

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Cannot Get Half Screen with Guide

If the receiver cannot display a half screen with the guide, it may have received a Canadian download mistakenly. Perform the following:

DSR920

1. Press Options 6 0 5 on remote control.

2. If line 3 has 000074-000074-000074, the receiver has received a Canadian download and must be sent to ATS for an upgrade. 

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